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Customer Care

FAQ

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We aim to respond to your inquiries within 24 hours. During the holiday season, please allow up to 72 hours for a response from our customer service team. If you would like to cancel an order or revise an order, please e-mail orders@torchiaofficial.com.

It’s preferred to adhere to the cleaning instructions that come with your clothing. The best method is typically to wash by hand in cold water with a mild detergent. Bleach and abrasive detergents should be avoided since they can harm the fabric. Air dry, no heat for best results.

Your premium sportswear’s lifespan will be influenced by how frequently you wear it and how carefully you wash and dry it. Your clothing should last for several seasons if you take good care of it.

PayPal, Apple Pay, all major credit cards.

As long as the tags are still in the packaging, we have a 30 day return policy for unworn and unused items. However since we are low production, we want you to know some items may not be in stock for exchanges, and we only craft a certain amount to avoid quality issues. 

Our customer care department can be reached by email.

Depending on the destination and the chosen shipping method, delivery times may change. Orders typically arrive in 3-5 business days.

Yes! We offer a 30 day money back guarantee. If you are unhappy with your purchase, doesn’t fit, or defective, please do not hesitate to send your piece back. We want to make sure your experience is a great every time.

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Customer Care